Bose

Bose: shop-in-shop installation and after-sales service — two distinct engagements

Two separate scopes · Installation across Europe & Japan · Maintenance & service

World of Retail Services works with Bose in two clearly separate areas: the installation of shop-in-shop environments, and an after-sales service and maintenance operation. They are different engagements with different teams and processes.

1 · Shop-in-shop installations (Europe & Japan)

We deliver full-service shop-in-shop installations for Bose across Europe and beyond — including Greece, the Netherlands, Belgium, France, Germany and Japan, with projects in metropolitan areas such as Milan and Reims and at retailers like Boulanger. From a single source, we handle every step on site.

• Warehousing and logistics for fixtures
• Painting and flooring
• Wiring of all devices and media player setup
• Fixture installation and technical merchandising
• Night-time installs and on-site coordination with each store

2 · Maintenance & service (a separate engagement)

Independently of the installation work, WRS runs an after-sales service operation for Bose. It began with a product recall and grew into a dedicated service portal that automates and simplifies maintenance and repair processes — so audio systems in professional use are quickly back in operation. This service is distinct from our shop-in-shop installations.

“WRS was recommended to us by a partner in Austria. We were facing the challenge of carrying out a product recall quickly and easily. Initially, we had only intended to commission WRS with the replacement of audio systems. But already during the first meetings the team gave us valuable input, so that today we additionally use a WRS service portal for part of our customers. This automates and simplifies many processes — good for our customers, who can quickly get their audio system back into professional use. WRS offers more than simple maintenance and has taken many tasks off our hands here.”

Rik van Cappelle, Sales Operations Manager, Bose Professional – EMEA

Planning a shop-in-shop rollout or an after-sales service setup? Request a quotation.