Privacy policy World of Retail Services GMBH

•  You can assert your rights as a data subject regarding your processed personal data to us at any time using the contact details provided at the beginning of A.(2). As a data subject, you have the right
•  to request information about your data processed by us in accordance with Art. 15 GDPR. In particular, you can request information about the processing purposes, the category of data, the categories of recipients to whom your data has been or will be disclosed, the planned storage period, the existence of a right to rectification, erasure, restriction of processing or objection, the existence of a right of complaint, the origin of your data if it has not been collected by us, as well as the existence of automated decision-making, including profiling, and, if applicable, meaningful information about its details;
•  in accordance with Art. 16 GDPR, to demand the correction of incorrect or the completion of your data stored by us without delay;
•  pursuant to Art. 17 GDPR, to request the deletion of your data stored by us, unless the processing is necessary for the exercise of the right to freedom of expression and information, for compliance with a legal obligation, for reasons of public interest or for the assertion, exercise or defense of legal claims;
•  pursuant to Art. 18 GDPR, to request the restriction of the processing of your data, insofar as the accuracy of the data is disputed by you or the processing is unlawful;
•  pursuant to Art. 20 GDPR, to receive your data that you have provided to us in a structured, common and machine-readable format or to request the transfer to another controller (“data portability”);
•  object to the processing in accordance with Art. 21 GDPR, provided that the processing is based on Art. 6 (1) (1) (e) or (f) GDPR. This is particularly the case if the processing is not necessary for the performance of a contract with you. Unless it is an objection to direct marketing, when exercising such an objection, we ask you to explain the reasons why we should not process your data as we have done. In the event of your justified objection, we will examine the factual situation and will either stop or adapt the data processing or show you our compelling legitimate grounds on the basis of which we continue the processing;
•  in accordance with Art. 7(3) of the GDPR, revoke your consent given once (also before the GDPR applies, i.e. before 25.5.2018) – i.e. your voluntary will, made understandable in an informed manner and unambiguously by a statement or other unambiguous confirming act, that you agree to the processing of the personal data concerned for one or more specific purposes – at any time vis-à-vis us, if you have given such consent. This has the consequence that we may no longer continue the data processing based on this consent for the future and
•  to complain to a data protection supervisory authority about the processing of your personal data in our company in accordance with Art. 77 GDPR, such as the data protection supervisory authority responsible for us:

The Data Protection Commissioner of Lower Saxony.
P.O. Box 221, 30002 Hanover
Prinzenstraße 5, 30159 Hanover
Telephone: 0511 120-4500 (Monday, Wednesday, Friday: 09.00 – 12.00, other times: answering machine)
Fax: 0511 120-4599
E-mail: poststelle@lfd.niedersachsen.de
(13) Changes to data protection information

B. Visiting the websites
(1) Explanation of function
Our website serves to provide information about our company, our areas of activity and to enable you to contact us. When you visit our web pages, personal data may be processed.
(2) Processed personal data
During the informative use of the web pages, the following categories of personal data are collected, stored and processed by us:
1. Protocol data
When you visit our web pages, a so-called log data record (so-called server log files) is stored temporarily and anonymously on our web server. This consists of:

•  the page from which the page was requested (so-called referrer URL)
•  the name and URL of the requested page
•  the date and time of the request
•  the description of the type, language and version of the web browser used
•  the IP address of the requesting computer, which is shortened so that a personal reference can no longer be established
•  the amount of data transferred
•  the operating system
•  the message whether the call was successful (access status/http status code) the GMT time zone difference.

The processing of the log data serves statistical purposes and the improvement of the quality of our website, in particular the stability and security of the connection (legal basis is Art. 6 (1) (1) (f) GDPR). These files are deleted within 4 days.
2. Hosting
Our website is hosted by netcup GmbH.
netcup GmbH
Daimlerstraße 25
76185 Karlsruhe
(3) Contact form data, e-mail communication
When contact forms are used, the data transmitted through them are processed (e.g. gender, surname and first name, address, company, e-mail address and the time of transmission).
Contact form data is processed for the purpose of handling customer inquiries (legal basis is Art. 6 (1) (1) (b) or (f) GDPR).
If you contact us by e-mail or via a contact form, the personal data you provide will be stored automatically. Such personal data transmitted by you to us on a voluntary basis will be stored for the purpose of processing or contacting the data subject. This personal data is not passed on to third parties. The storage period depends on the respective purpose and content of the message.
(4) Duration of data processing
Your data will only be processed for as long as is necessary to achieve the above-mentioned processing purposes; the legal bases stated in the context of the processing purposes apply accordingly. With regard to the use and storage duration of cookies, please refer to point A. (5) as well as the Cookie Policy [link to Cookie Policy].
Third parties used by us will store your data on their system for as long as is necessary in connection with the provision of services for us in accordance with the respective order.
(5) Transfer of personal data to third parties; basis for justification
The following categories of recipients, which are usually order processors (see A.(7)), may receive access to your personal data:

•  Service providers for the operation of our website and the processing of data stored or transmitted by the systems (e.g. for data center services, payment processing, IT security). The legal basis for the transfer is then Art. 6 (1) (1) (b) or (f) GDPR, insofar as they are not order processors;
•  Government agencies/authorities, insofar as this is necessary on the one hand to fulfill our services and on the other hand to fulfill a legal obligation. The legal basis for the transfer is then Art. 6 (1) (1) (c) GDPR;
•  Persons employed to carry out our business operations (e.g. auditors, banks, insurance companies, legal advisors, supervisory authorities, parties involved in company acquisitions or the establishment of joint ventures). The legal basis for the disclosure is then Art. 6 (1) (1) (b) or (f) GDPR. For the guarantees of an adequate level of data protection in the event of a transfer of data to third countries, see A.(8).

In addition, we will only share your personal data with third parties if you have given your express consent to do so in accordance with Art. 6 (1) (1) (a) GDPR.
(6) Use of cookies, plugins and other services on our website
a) Cookies
We use cookies on our websites. Cookies are small text files that are assigned to the browser you are using on your hard drive by means of a characteristic character string and stored and through which certain information flows to the body that sets the cookie. Cookies cannot execute programs or transfer viruses to your computer and therefore cannot cause any damage. They serve to make the Internet offer as a whole more user-friendly and effective, i.e. more pleasant for you.
Cookies can contain data that make it possible to recognize the device used. In some cases, however, cookies only contain information on certain settings that cannot be related to a specific person. However, cookies cannot directly identify a user.
A distinction is made between session cookies, which are deleted as soon as you close your browser, and permanent cookies, which are stored beyond the individual session. With regard to their function, a distinction is made between cookies:

•  Technical cookies: these are mandatory in order to navigate the website, use basic functions and ensure the security of the website; they do not collect information about you for marketing purposes, nor do they store which web pages you have visited;
•  Performance cookies: these collect information about how you use our website, which pages you visit and, for example, whether errors occur during website use; they do not collect information that could identify you – all information collected is anonymous and is only used to improve our website and find out what interests our users;
•  Advertising cookies, targeting cookies: these are used to provide the website user with tailored advertising on the website or offers from third parties and to measure the effectiveness of these offers; advertising and targeting cookies are stored for a maximum of 13 months;
•  Sharing cookies: these are used to improve the interactivity of our website with other services (e.g. social networks); sharing cookies are stored for a maximum of 13 months.

Any use of cookies that is not absolutely technically necessary constitutes data processing that is only permitted with your explicit and active consent pursuant to Art. 6 (1) (1) (a) GDPR. This applies in particular to the use of advertising, targeting or sharing cookies. In addition, we will only share your personal data processed through cookies with third parties if you have given your express consent to do so pursuant to Art. 6 (1) (1) (a) GDPR.
b) CRM
We use a CRM system to manage our customer contacts. Among other things, this enables us to manage existing and potential customers, contractors, partners and other contacts, as well as to organize sales and communication processes. The use of the CRM is based on Art. 6 (1) (f) GDPR. The controller has a legitimate interest in the most efficient possible customer management and customer communication.
c) YouTube with enhanced data protection
This website embeds videos of YouTube. The operator of the pages is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
We use YouTube in the extended data protection mode. According to YouTube, this mode means that YouTube does not store any information about visitors to this website before they watch the video. However, the transfer of data to YouTube partners is not necessarily excluded by the extended data protection mode. Thus, YouTube – regardless of whether you watch a video – establishes a connection to the Google DoubleClick network.
As soon as you start a YouTube video on this website, a connection to YouTube’s servers is established. This tells the YouTube server which of our pages you have visited. If you are logged into your YouTube account, you enable YouTube to assign your surfing behavior directly to your personal profile. You can prevent this by logging out of your YouTube account.
Furthermore, YouTube can save various cookies on your end device after starting a video or use comparable recognition technologies (e.g. device fingerprinting). In this way, YouTube can obtain information about visitors to this website. This information is used, among other things, to collect video statistics, improve the user experience, and prevent fraud attempts.
If necessary, further data processing operations may be triggered after the start of a YouTube video, over which we have no control.
YouTube is used in the interest of an appealing presentation of our online offers. This represents a legitimate interest within the meaning of Art. 6 (1) (1) (f) GDPR. Insofar as a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 (1) (1) (a) GDPR; the consent can be revoked at any time.
For more information about data protection at YouTube, please see their privacy policy at: https://policies.google.com/privacy?hl=de.
d) Google Maps
This site uses the map service Google Maps. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
To use the functions of Google Maps, it is necessary to store your IP address. This information is usually transferred to a Google server in the USA and stored there. The provider of this site has no influence on this data transmission.
The use of Google Maps is in the interest of an appealing presentation of our online offers and an easy location of the places indicated by us on the website. This represents a legitimate interest within the meaning of Art. 6 (1) (1) (f) GDPR. Insofar as a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 (1) (1) (a) GDPR; the consent can be revoked at any time.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://privacy.google.com/businesses/gdprcontrollerterms/ and https://privacy.google.com/businesses/gdprcontrollerterms/sccs/.
More information on the handling of user data can be found in Google’s privacy policy: https://policies.google.com/privacy?hl=de.
e) Google Fonts (local hosting)
This site uses so-called Google Fonts, which are provided by Google, for the uniform display of fonts. The Google Fonts are installed locally. A connection to Google servers does not take place.
You can find more information about Google Fonts at https://developers.google.com/fonts/faq and in Google’s privacy policy: https://policies.google.com/privacy?hl=de.
f) Google reCAPTCHA
We use “Google reCAPTCHA” (hereinafter “reCAPTCHA”) on this website. The provider is Google Ireland Limited (“Google”), Gordon House, Barrow Street, Dublin 4, Ireland.
The purpose of reCAPTCHA is to verify whether data entry on this website (e.g. in a contact form) is made by a human or by an automated program. For this purpose, reCAPTCHA analyzes the behavior of the website visitor based on various characteristics. This analysis begins automatically as soon as the website visitor enters the website. For the analysis, reCAPTCHA evaluates various information (e.g. IP address, time spent by the website visitor on the website or mouse movements made by the user). The data collected during the analysis is forwarded to Google.
The reCAPTCHA analyses run entirely in the background. Website visitors are not notified that an analysis is taking place.
The storage and analysis of the data is based on Art. 6 (1) (1) (f) GDPR. The website operator has a legitimate interest in protecting its web offers from abusive automated spying and from SPAM. If a corresponding consent has been requested, the processing is carried out exclusively on the basis of Art. 6 (1) (1) (a) GDPR and § 25 (1) TTDSG, insofar as the consent includes the storage of cookies or access to information in the user’s terminal device (e.g. device fingerprinting) as defined by the TTDSG. The consent can be revoked at any time.
For more information on Google reCAPTCHA, please refer to the Google Privacy Policy and the Google Terms of Use at the following links: https://policies.google.com/privacy?hl=de and https://policies.google.com/terms?hl=de.

D. Audio and video conferencing
Data Processing
We use online conferencing tools, among others, to communicate with our customers. The specific tools we use are listed below. When you communicate with us via video or audio conferencing over the Internet, your personal data is collected and processed by us and the provider of the respective conferencing tool.
In doing so, the conferencing tools collect all data that you provide/enter to use the tools (email address and/or your phone number). Furthermore, the conference tools process the duration of the conference, start and end (time) of participation in the conference, number of participants and other “context information” related to the communication process (metadata).
Furthermore, the provider of the tool processes all technical data required to handle the online communication. This includes in particular IP addresses, MAC addresses, device IDs, device type, operating system type and version, client version, camera type, microphone or speaker, and the type of connection.
If content is exchanged, uploaded or otherwise made available within the tool, this is also stored on the servers of the tool providers. Such content includes, but is not limited to, cloud recordings, chat/instant messages, voicemails uploaded photos and videos, files, whiteboards, and other information shared while using the Service.
Please note that we do not have full control over the data processing operations of the tools used. Our options are largely based on the company policy of the respective provider. For further information on data processing by the conference tools, please refer to the privacy statements of the respective tools used, which we have listed below this text.
Purpose and legal basis The conference tools are used to communicate with prospective or existing contractual partners or to offer certain services to our customers (Art. 6 (1) (1) (b) GDPR). Furthermore, the use of the tools serves the general simplification and acceleration of communication with us or our company (legitimate interest within the meaning of Art. 6 (1) (1) (f) GDPR). If consent has been requested, the tools in question are used on the basis of this consent; consent can be revoked at any time with effect for the future.
Storage period
The data collected directly by us via the video and conference tools will be deleted from our systems as soon as you request us to delete it, revoke your consent to store it, or the purpose for storing the data no longer applies. Stored cookies remain on your terminal device until you delete them. Mandatory legal retention periods remain unaffected.
We have no influence on the storage period of your data, which is stored by the operators of the conference tools for their own purposes. For details, please contact the operators of the conference tools directly.
Conference tools used
We use the following conference tools:
Zoom
We use Zoom. The provider of this service is Zoom Communications Inc, San Jose, 55 Almaden Boulevard, 6th Floor, San Jose, CA 95113, USA. For details on data processing, please refer to Zoom’s privacy policy: https://zoom.us/de-de/privacy.html.
Data transfer to the USA is based on the standard contractual clauses of the EU Commission. Details can be found here: https://zoom.us/de-de/privacy.html.
Conclusion of a contract for order processing
We have concluded an order processing contract with the provider of Zoom and fully implement the strict requirements of the German data protection authorities when using Zoom.
Microsoft Teams
We use Microsoft Teams. The provider is Microsoft Ireland Operations Limited, One Microsoft Place, South County Business Park, Leopardstown, Dublin 18, Ireland. For details on data processing, please refer to the Microsoft Teams privacy policy: https://privacy.microsoft.com/de-de/privacystatement.
Order Processing
We have entered into a contract on order processing (AVV) for the use of the above service. This is a contract required by data protection law and ensures that it only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.

E. Applications
Handling of applicant data
We offer you the opportunity to apply to us (e.g. by e-mail, post or via online application form). In the following, we inform you about the scope, purpose and use of your personal data collected during the application process. We assure you that the collection, processing and use of your data will be carried out in accordance with applicable data protection law and all other statutory provisions and that your data will be treated in strict confidence.
Scope and purpose of data collection
When you send us an application, we process your associated personal data We process personal data that we receive as part of your application.
At the time of your contact as well as in the context of an application procedure, the following data in particular come into consideration, provided that you send them to us:

•  Personal details (name, address and other contact details, date and place of birth, nationality),
•  Bank details (for the purpose of travel expense reimbursement)
•  Legitimation data (e.g. ID card data)
•  Health data* (e.g. information on disability/difficulty and, if applicable, cancellation for health reasons),
•  Qualification documents (e.g. certificates, evaluations and other proof of training)
•  Information on your personal background
•  Information about your school career
•  Information about your academic career
•  Information about your professional career
•  Photographs

If you are sending your application by e-mail:

•  E-mail address
•  Mail server
•  IP address of the server

If you send your application via our online form or portal:

•  IP address

*Particularly sensitive data in the sense of Art. 9 (1)  GDPR.
We collect this data insofar as it is necessary for the decision on the establishment of an employment relationship. The legal basis for this is § 26 BDSG-neu under German law (initiation of an employment relationship), Art. 6 (1) (1) (b) GDPR (general contract initiation) and – if you have given your consent – Art. 6 (1) (1) (a) GDPR. The consent can be revoked at any time. Your personal data will only be passed on within our company to persons involved in processing your application.
If the application is successful, the data you submitted will be stored in our data processing systems on the basis of Section 26 BDSG-neu and Art. 6 (1) (1) (b) GDPR for the purpose of implementing the employment relationship.
Recipients of your data
Data that you provide to us will be transmitted to the management as well as to the management staff in the respective responsible departments. For the settlement of travel expenses, if necessary, your data will be transmitted to the accounting department as well as our tax advisor.
However, we may use service providers for our organizational processes, the operation of our websites or for e-mail communication, for example. We also use external service providers such as tax consultants and company doctors. Here it may happen that a service provider obtains knowledge of personal data. We select our service providers carefully – particularly with regard to data protection and data security – and take all measures required under data protection law for permissible data processing.
We only transfer your personal data to third parties if this is permitted by law or if you have given your consent.
Third country transfer
The following recipients are located in a third country
Microsoft Exchange Global
Microsoft Corporation
One Microsoft Way
Redmond, WA 98052-6399
USA
Privacy information:
https://privacy.microsoft.com/de-de/privacystatement
We have entered into standard contractual clauses with Microsoft.
Retention period of data
If we are unable to make you a job offer, if you reject a job offer, or if you withdraw your application, we reserve the right to retain the data you have submitted for up to 6 months from the end of the application process (rejection or withdrawal of the application) on the basis of our legitimate interests (Art. 6 (1) (1) (f) GDPR). Subsequently, the data will be deleted and the physical application documents destroyed. This storage serves in particular as evidence in the event of a legal dispute. If it is apparent that the data will be required after the 6-month period has expired (e.g. due to an impending or pending legal dispute), the data will not be deleted until the purpose for continued storage no longer applies.
Longer storage may also take place if you have given the corresponding consent (Art. 6 (1) (1) (a) GDPR) or if legal storage obligations prevent deletion.
Inclusion in the applicant pool
If we do not make you a job offer, it may be possible to include you in our applicant pool. If you are accepted, all documents and information from your application will be transferred to the applicant pool so that we can contact you in the event of suitable vacancies.
Inclusion in the applicant pool takes place exclusively on the basis of your express consent (Art. 6 (1) (1) (a) GDPR). The provision of consent is voluntary and is not related to the current application process. The data subject may revoke his/her consent at any time. In this case, the data from the applicant pool will be irrevocably deleted, unless there are legal reasons for retention.
The data from the applicant pool will be irrevocably deleted no later than two years after consent has been given.
Proceedings under the General Equal Treatment Act (AGG).

F. Inclusion in the database as a partner company
Since we are constantly looking for partner companies in the field of shopfitting, which handle orders for us on site, we have an interest in contacting companies before concrete orders and to store them, provided their consent in our contact database.
In this case, the name and contact details of the company as well as the surname, first name, e-mail address, telephone number and position in the company of the personal contact persons are stored in our CRM system. This is done on the basis of your consent, Art. 6 (1) (1) (a) GDPR.
The data will be deleted as soon as deletion is requested.